Data Deletion
This page explains how to ask TABSYST ENTERPRISE SOLUTIONS LLP to delete the data Zappio holds about you, including data received from Facebook, Instagram, Messenger and WhatsApp. It applies whether you run a business on Zappio or you are someone who messaged a business that uses it.
How to request deletion
- Email [email protected] with the subject Data deletion request.
- Tell us who you are, so we can find your data:
- If you use Zappio for your business: the email address you sign in with and the name of your workspace.
- If you messaged a business that uses Zappio: the phone number, Instagram username or Facebook name you messaged from, and the name of the business you messaged.
- Say whether you want everything deleted, or only part of it (for example, just one conversation or one connected Instagram account).
We will reply within 3 working days to confirm we received your request. If we need to confirm that the request really comes from you, we will ask you to reply from the email address, account or number concerned.
How long it takes
We complete deletion within 30 days of confirming your request, and we email you when it is done. Copies in our encrypted backups are overwritten as those backups expire, within a further 30 days.
What gets deleted
- Your account and profile details (name, email address, password hash).
- Conversations, messages, media and contact records, including messages received through Instagram, Messenger and WhatsApp.
- The access tokens and IDs for the Facebook Pages, Instagram accounts and WhatsApp numbers you connected. Tokens are encrypted at rest and are removed immediately when a deletion is carried out.
- Templates, bots, broadcasts and settings stored in your workspace.
We keep only what the law requires us to keep, such as invoices and payment records needed for tax purposes. We tell you if anything has to be kept, and why.
If you messaged a business that uses Zappio
The business you messaged decides what happens to your conversation with it, and Zappio stores it on that business's behalf. You can ask the business directly, or write to us as described above and we will pass your request to the business and help carry it out. Messages already delivered to the business's own devices or apps are outside our control.
Removing Zappio's access yourself
You can stop Zappio receiving any new data at any time, without contacting us:
- Facebook and Instagram: in Facebook, open Settings & privacy → Settings → Business integrations, find Zappio and choose Remove. On Instagram, open Settings → Website permissions → Apps and websites and remove Zappio.
- Inside Zappio: disconnect the Page, Instagram account or WhatsApp number under Integrations, or delete individual contacts and their conversations from Contacts.
Removing access stops new data arriving. To have the data we already hold deleted, send the request described above.
Contact
TABSYST ENTERPRISE SOLUTIONS LLP
Email: [email protected]
Phone: +91 90377 73737
Address: 6th Floor, HiLITE Business Park, Calicut, Kerala, India 673004
See also: Privacy Policy · Terms of Service.